Air Canada to fire two baggage handlers caught tossing luggage on video

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TORONTO — Air Canada said Monday two baggage handlers appearing in a video that shows luggage being dropped from roughly six metres have been suspended and will lose their jobs.Spokeswoman Angela Mah told the Financial Post the employees involved “have been suspended and advised that their employment will be terminated pending the outcome of our investigation.”The airline has apologized for what it calls the “totally unacceptable mishandling of our passengers’ baggage captured on video.”The video, taken by a passenger on board a plane, shows baggage being dropped from a boarding gate to a luggage bin on the ground.The video posted April 18 on YouTube is titled “How Air Canada Handles Your Baggage,” and has stirred backlash against the company.The video has stirred up a wide range of comments both on YouTube and Twitter, with some people lambasting Air Canada and saying they won’t fly on the airline again.“And people wonder why no one likes Air Canada,” one remarked on the video-sharing site.“#AirCanada – Where we see your luggage take flight,” said a Twitter user.“So this is why my shampoo always ends up all over my clothing,” tweeted another.Others have come to the airline’s defence, saying it shouldn’t be judged by the actions of one or two employees, a point echoed by Mah: “The actions of these individuals are not representative of the vast majority of our employees who work hard every day to take care of our customers.”

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